Terms of service
Terms of Service
Last updated: October 25, 2025
OVERVIEW
Welcome to UltraGeeX!
The terms “we”, “us”, and “our” refer to UltraGeeX, a UAE-based online store specializing in gaming keyboards and accessories.
UltraGeeX operates this store and website (the “Services”) to provide you, the customer, with a curated shopping experience.
Our store is powered by Shopify, which enables us to process payments, manage orders, and securely operate our Services.
By visiting or making a purchase from UltraGeeX, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, please do not access or use our website or Services.
SECTION 1 - ACCESS AND ACCOUNT
You must be at least the age of majority in your country or region to use our Services.
When creating an account or placing an order, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
We are not liable for any loss or damage arising from your failure to safeguard your account information.
SECTION 2 - OUR PRODUCTS
We aim to display product images, descriptions, and details as accurately as possible.
However, colors and appearance may vary depending on your device and screen settings.
All products, prices, and descriptions are subject to change without notice.
We reserve the right to discontinue products or limit quantities offered to any person, region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are offering to purchase a product.
We reserve the right to accept or decline any order at our sole discretion.
Orders are confirmed only after successful payment processing.
All returns and refunds are subject to our Return & Refund Policy.
UltraGeeX products are for personal use only and not intended for resale or export.
SECTION 4 - PRICES AND BILLING
Prices are listed in AED (UAE Dirhams) unless otherwise stated.
Taxes, shipping, customs duties, and other fees may apply depending on your location.
You agree to provide accurate and complete billing information and authorize UltraGeeX (via Shopify or its payment partners) to charge your payment method for the total order amount.
We reserve the right to modify prices and promotions at any time.
SECTION 5 - SHIPPING AND DELIVERY
UltraGeeX operates on a dropshipping model, meaning some orders are shipped directly from our fulfillment partners or suppliers.
Shipping times vary depending on the supplier’s location and destination country.
We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Once your order has shipped, ownership and risk of loss transfer to you.
SECTION 6 - INTELLECTUAL PROPERTY
All trademarks, logos, images, product names, and content on this site are the property of UltraGeeX, Shopify, or respective licensors.
You may not reproduce, copy, distribute, or exploit any part of the Services or content without prior written permission.
SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools or services (e.g., tracking links, payment processors).
These are provided “as is” and “as available” without warranties.
Use of any third-party tools is entirely at your own risk, and you should review their terms before use.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party sites.
UltraGeeX is not responsible for the content, products, or privacy practices of those websites.
We encourage you to review third-party terms and policies before engaging with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
UltraGeeX is powered by Shopify.
Shopify enables the Services but is not responsible for your transactions with UltraGeeX.
By using our store, you agree that Shopify shall not be held liable for any claims or damages related to purchases or services offered by UltraGeeX.
SECTION 10 - PRIVACY POLICY
Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you acknowledge that you’ve read and agree to both.
SECTION 11 - FEEDBACK
If you share ideas, reviews, or feedback with us, you grant UltraGeeX a perpetual, royalty-free license to use, modify, and display such content for promotional or operational purposes.
SECTION 12 - ERRORS AND INACCURACIES
We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information on our website is inaccurate, even after you’ve submitted your order.
SECTION 13 - PROHIBITED USES
You agree not to use our website for any unlawful purpose or to harm, harass, or defraud others.
You may not upload malicious code, spam, or attempt to interfere with site security.
SECTION 14 - TERMINATION
We may suspend or terminate your access to the Services at any time if you violate these Terms.
Termination does not limit our right to seek damages for breach of contract.
SECTION 15 - DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available.”
We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, UltraGeeX and its partners shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profit, or opportunity arising from your use of our Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless UltraGeeX, Shopify, and their affiliates from any claims arising from your misuse of our Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining terms remain in full force and effect.
SECTION 19 - GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be resolved in the courts of Ras Al Khaimah, UAE.
SECTION 20 - CHANGES TO TERMS
We may update or modify these Terms at any time.
The latest version will always be posted on this page, and your continued use of our Services after updates constitutes acceptance.
SECTION 21 - CONTACT INFORMATION
Questions about these Terms should be directed to:
📧 info@ultrageex.com
📍 UltraGeeX, Ras Al Khaimah, United Arab Emirates